Frequently Asked Questions

PRODUCTS

If I buy a product with initials, will it then be possible to return it?
Yes, personalized products can also be returned within 14 days through our returnportal. 

If I would like to add extra letters than shown on a products, would that be possible?
Yes, on some products. Please write an e-mail to hello@nomadcph.com – then we will find a solution. There will be no extra charge.

I am in doubt about size or quality. Can I buy without initials and afterwards return it - to add the initials?
Yes, that is possible. Just write to hello@nomadcph.com

 

CHECKOUT

I have subscribed to the newsletter, but didn’t receive the discount code? Maybe the e-mail is in your spam folder. If not, just write to us and we will share the discount code with your manually.

I’m experiencing technical problems completing my order?
If you have had problems in any form on the website, please send us an e-mail or use the chat on the website.

Will the order take longer time to complete if adding initials?
No, we still guarantee delivery within 2-4 working days depending on your location.

I need a gift very shortly – will that be possible?
Write to us, then we will find a solution for you.